Return Policy

At Nail Vault No. 23, we take pride in providing high-quality handmade press-on nails. Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds.

If you receive a damaged or defective item, please contact us within 72 hours of delivery at admin@nailvaultno23.com with your order number and photos of the issue. We’ll gladly work with you to resolve the matter.

Shipping Policy

We process and ship orders within 3-5 business days. Once your order is shipped, you will receive a tracking number via email.

Shipping Times:

• Standard Shipping: 3-7 business days (domestic).
• Expedited Shipping: 1-3 business days (domestic).

Lost or Stolen Packages: Nail Vault No. 23 is not responsible for lost, stolen, or undelivered packages. Please contact the shipping carrier for assistance.

Terms of Service

By using our website and placing an order, you agree to the following terms:

• Order Accuracy: It is the customer’s responsibility to provide accurate shipping information. Nail Vault No. 23 is not liable for delays or undelivered packages due to incorrect addresses.
• Product Use: All products are for personal use only. Nail Vault No. 23 is not responsible for improper application or damages caused by misuse of our products.
• Changes to Orders: Once an order is placed, we cannot guarantee changes or cancellations.

Contact Us

If you have questions or concerns, please don’t hesitate to reach out to us:

• Email: admin@nailvaultno23.com
• Business Hours: Monday - Friday, 9 AM - 5 PM EST

Thank you for choosing Nail Vault No. 23 for your nail care needs!